Products found to be defective within 30 days from the date of receipt can be returned for credit or exchange. After the initial 30 days, Current Automation will repair the goods according to our 1-year warranty period. Contact Current Automation for further information on credit or an RMA number.
To benefit from Mean Well’s extended warranty, goods should be shipped by the purchaser as ”freight prepaid” to Mean Well and Mean Well will repair and return the defective units to Current Automation via their next airfreight shipment. If the warranty period has expired, a repair fee (depends on the condition of the product) will be charged.
Apart from the external type power supply, the power supply is in general one component of the final system particularly, the compatibility between the power supply and the system is closely associated. Should you have any difficulty in normally operating the power supplies, please contact our sales representatives and figure out the root cause. If the problem results from the power supply, the warranty right will be applied; if any issues arise from inappropriate installation or incompatibility between the power supply and the system, MEAN WELL will reserve the right to fulfil the warranty.