Services & Support

1. Delivery Policy

Please that Current Automation makes use of a 3 rd party and will not liable for any courier liabilities. Maximum delivery period is estimated at 12 working days after payment and stock availability has been confirmed. 

Note that the delivery period is dependent on the option chosen by the shopper during the checkout process. A shorter or longer period may be selected.

Current Automation (Pty) Ltd has appointed MDS Collivery (Pty) Ltd as primary collection and delivery service provider.

MDS Collivery (Pty) Ltd (hereinafter referred to as "MDS") provides a collection and delivery service to its Customers, subject to the following:-

1. Definitions
1.1 “MDS” shall mean MDS Collivery (Pty) Ltd its staff, agents or sub-contractors.
1.2 “Goods” shall mean any documents, parcels or freight accepted for carriage by the MDS.
1.3 “Carriage” shall mean the transport of goods from one point to another by MDS (the “Carrier”) using means it deems suitable.
1.4 “Client” shall mean the party responsible for the payment for the carriage of the goods.
1.5 “Owner” shall mean the party who has a financial interest in the goods.
1.6 “Parties” shall mean the Client, the Owner, the sender the receiver or the Carrier.
1.7 “Waybill” is the accompanying document which identifies the Client, the number and weight of packages involved and instructions regarding the time and place of both the collection and delivery, copies of which are signed by the parties and serves as proof of handover of the goods from one party to the other.

2. Terms and Conditions
2.1 MDS is not a public/common carrier and may refuse to accept any goods for carriage without providing reason for such refusal.
2.2 By using our collection and delivery service you agree to be bound by our terms and conditions, as set out below, and you acknowledge that our terms and conditions will constitute a valid, binding and enforceable agreement.
2.3 These terms & conditions shall apply to all transactions concluded by or on the Client’s behalf on our website. (www.collivery.co.za).
2.4 A certificate issued by an administrator of our website shall constitute prima facie proof of any fact related to our website, including (but not limited to) which version of the terms and conditions govern a particular dispute and what content was published or functionality was available on our website at a specific point in time.
2.5 For purposes of Section 22(2) of the Electronic Communications and Transactions Act, 25 of 2002 you accept that the agreement will be regarded as concluded at Randburg, Gauteng Province.
2.6 All matters arising from this agreement, its validity, existence or termination shall be determined in accordance with the laws of the time of the Republic of South Africa, and you hereby submit to the jurisdiction of the Magistrates’ Court of Johannesburg/Randburg.
2.7 MDS’ prices are set out in its price list or are as negotiated or quoted to the Client and are subject to review from time to time.
2.8 Prices quoted are based on the information provided by the Client. Should this information be found to be incorrect, MDS has the right to adjust the prices based on the correct information while continuing with the carriage.
2.9 Any credit limit, invoice frequency, or payment terms set by MDS shall be at its sole and absolute discretion and may be changed by MDS depending on circumstance that MDS believes justifies such changes.

3.0 MDS’ liability to the Client in respect of goods in its care:-
3.0.1 Will terminate once proof of delivery has been obtained from the receiving party at the address stated on the waybill.
3.0.2 Shall be limited to an amount of R100.00 (One Hundred Rand) subject to Clause 3.0.4 below.
3.0.3 Shall exclude indirect and consequential damages.
3.0.4 Where MDS has agreed to accept the risk of carriage, such risk shall never exceed an amount of R5000.00 (Five Thousand Rand) relating to any one waybill. This risk relates to the loss of goods, and does not cover damage resulting from inadequate packaging of the items by you or your agents. This acceptance of risk relates exclusively to the direct cost of replacement of goods, and shall in no way cover any indirect or consequential losses.
3.1 Any claim for loss must be lodged within 7 (seven) days of such loss by sending an e-mail to claims@collivery.co.za. Any claim lodged after such period will not be considered.
3.2 All framed pictures, artwork, solar panels, mirrors and negotiable instruments are carried entirely at your risk.
3.3 MDS shall not be liable for failure to fulfil its obligations if such failure is due to war, civil disobedience, industrial dispute, act of God, or any event beyond MDS’ reasonable control.
3.4 If MDS is unable for any reason to effect delivery of the goods, all reasonable steps will be taken to return the goods to the Client. The Client will, however, be responsible for the costs of carriage, attempted delivery and return of the goods. Any failure to deliver or any late deliveries may not be used as motivation for non-payment for that delivery.
3.5 MDS will not be responsible for any fulfilment of Customs formalities or payments. However MDS will assist the Client as far as possible, on condition that such assistance will be rendered at the sole risk and responsibility of the Client and the Client undertakes to indemnify MDS against any claims in this respect.
3.6 The Client warrants that:-
3.6.1 The goods are accurately described on the waybill.
3.6.2 The goods are adequately packed and accurately addressed to enable delivery to take place with ordinary care and handling.
3.6.3 The Client has to the best of its knowledge and belief, complied with all laws, rules and regulations regarding the carriage and that the goods are not prohibited by Government regulation.
3.7 The Client agrees to MDS’ terms of payment and that MDS shall be entitled to suspend, delay and/or cancel collection and/or delivery of any consignment(s) in the event of non-payment, or to hold the consignment(s) until such time as the account has been settled in full or to MDS’ satisfaction.
3.8 Failure to pay your account within 30 (thirty) days from the date of delivery of a tax invoice will attract interest at the rate of 24% per annum in terms of the National Credit Act.
3.9 You will be liable for all legal costs incurred by us on a scale as between attorney and Client, (including, but not limited to Sheriff’s fees, collection commission and tracing agent’s fees) in the event of us having to institute legal action in order to secure payment of any outstanding account.
4.0 You hereby confirm that a certificate signed by one of MDS’ senior Managers, showing the amount owing by you to us, shall be sufficient proof that the said amount is due, owing and unpaid and shall be satisfactory proof of what is contained therein for the purpose of any legal action, proof of your debt upon insolvency, or for any other purpose whatsoever. It is also agreed that the company may use any means to verify the information provided by you and in the event of any default, MDS may furnish your details to any registered credit bureau. 
4.1 No indulgences, latitude, extension of time or the like granted to you shall in any way whatsoever constitute a novation or waiver of any rights which we may have against you, nor may it operate as an estoppel against us.
4.2 These Terms and Conditions represent the entire agreement between the parties. Any changes to these conditions must be agreed to in writing to be of any force or effect.

2. CANCELLATION POLICY

This cancellation policy only applies to online orders placed with Current Automation (Pty) Ltd.

Your order can be cancelled within 48hours. Please note your order can only be cancelled prior to payment being made and thus stock being dispatched.

If payment was already made and the order has already been dispatched, you can cancel the order by following our return procedure and request an RMA (Return Material Authorization form). Only on approval of the RMA can items be returned at the customers own expense to Current Automation’s address, 16 Staal Street, Kya Sand, Randburg 2163.

Refund Policy will then be applicable on receipt of returned goods.

3. REFUND POLICY

Current Automation (Pty) Ltd wants our clients to be satisfied with their purchase. If the product does not fulfil the customers’ needs the product can be returned and will be either repaired, replace or refund into your bank account or a credit will be placed on your account.

Return policy and procedures must be followed for goods already purchased that were found not to be suitable and needs to be returned for a refund.

Kindly note your refund will only be paid into your account on the following terms:

Your confirmed banking details need to be on email and addressed to our accounts department, banking details on a company letterhead or a bank confirmation letter not older than 3 months is preferred.

Refunds may take 10 to 15 days to reflect depending on your payment method and bank used.

4. RETURN POLICY

An RMA “Return Material Authorization” is to be requested, prior to the return of any orders with our returns/service department.

Information required from customer:
Invoice number
Invoice date
Product code
Product serial number
Status of goods and packaging (photos may be requested from the customer)

RMA will first be approved by our management and customers will be notified whether we will accept the return or not.

A RMA number will be given to customers telephonically or via fax/email on approval. The approved RMA form and copy/original invoice of sale of the goods is to accompany the goods when returned to Current Automation (PTY) LTD. (No Pro Forma Invoices will be accepted)

Current Automation hereby reserves the right to charge a 15% handling fee for the return of any product after 7 days from date of Invoice, due to any reason other than the fact that the product failed, is defective, hazardous or unsafe as defined in the Consumer Protection Act 68 of 2008.

The Creditor cannot be held liable if the goods supplied are not fit for the purpose for which they have been purchased.

REPAIRS
On sending in your repair you will be given a Return Material Authorization number (RMA) as your receipt. The RMA number is your reference number for following up on your repairs.

Prior authorization is required from us, before any goods will be accepted as repairs, as mentioned above. This information will determine whether your unit is still under warranty or not.

Turnaround Time
The turnaround time refers to the duration it would take for a device booked in for repair to complete the repair process, subject to the solutions requirement as provided by the manufacturer of the product. The average turnaround time can be between 10~14 working days, we do offer an immediate test option at an additional fee of R250.00 Including VAT.

The turnaround time is measured from when you book in the device and receive an RMA number for the repair to the point where you receive notification or a quotation for the repair of the product. It should be noted that Current Automation Repairs, within its control, endeavors to meet the fastest possible turnaround time for all consumers. Kindly note that a turnaround time is a forecasted timeframe which cannot always be guaranteed due to the reliance on transport services, spares, general stock availability, other third parties and in some instances the location and/or route the parts required for the repair of a product must travel.

Repair quotation validation
A quotation provided to the customer for the repair of a unit is valid for 30days from the date of the quotation, the customer has 30days to advice if Current Automation can go ahead with the repair.

Should the customer fail to do so, we will be entitled to sell or dispose of the products to defray costs of testing and storage.

Should repairs be required, the Customer shall be obliged to pay and collect the repaired goods within 30days from invoice date. Deposits on Repair proforma may be requested should the required replacement parts need to be imported. In this case goods will only be ordered for import on receipt of deposit.

If no communication is received by Current Automation from the customer after the 30day period after invoicing date, Current Automation will scrap the unit to make up for the cost of the repair of the unit, Current Automation will contact the client for notification of the scrapping prior to doing so.

If Current Automation replaces a faulty unit under warranty a credit note will be provided for the faulty unit and a new Invoice will be provided for the replacement unit, the faulty item will become the property of Current Automation (Pty) Ltd.

Apart from the external type power supply, the power supply is in general one component of the final system particularly, the compatibility between the power supply and the system is closely associated. Should you have any difficulty in normally operating the power supplies, please contact our sales representatives and figure out the root cause. If the problem results from the power supply, the warranty right will be applied; if any issues arise from inappropriate installation or incompatibility between the power supply and the system, Current Automation will not reserve the right to fulfil the warranty.